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All Time Favourites

A collection of the all-time hits and favourite articles on InsideIIM.

84 Stories

How to Get Customers to Own Your Brand - Case Studies from AirBnB, Uber and Pepsi

Today’s customers are no longer satisfied being passively involved with the brand they patronize; they wish to be actively engaged with a brand because they subliminally believe that it belongs

Turning Problems into Solutions and The Story of Blue Riband Duet Gin

[Featured Image by Amy Gizienski under Creative Commons]

How I Lived Up to My Employee's Trust

Do you feel that your employees are unproductive, lack motivation, are neither self-driven nor engaged with their work and are not committed to the enterprise?

Why Despite High Competence You Are Unable to Lead Your Colleagues

Do you consider yourself a leader? Of course you do, because you are highly competent :

How Apple Gives us Emotional Reasons to Buy

In his fourth Founding Fuel episode, Rajesh Srivastava says that chasing profits may be self-defeating. It does not guarantee the kind of success earned by the likes of Apple, Google, Amazon, Facebook or

The Rule of Three - The Secret for Singapore Airlines' Enduring Success

What is common to successful companies across regions and sectors? Three elementary rules really: One, a relentless focus on creating a better product or experience rather than a cheaper one.

Why Smart Companies Aren't Hiring Sales People Anymore

Are you familiar with the new way of selling?

Turning Your Customers into Brand Advocates

What is your brand advocacy score? Did you know why Google jettisoned an elaborate marketing plan made by an accomplished Coca-Cola executive? Does your brand provide an end-to-end memorable experience