The key tenets of 'customer experience' according to him were:
1. Know me and Respect me
2. Speak in one voice
3. Make technology transparent
4. Delight me at every turn
Further, into his talk, he went on to talk about Adobe and how it caters to both the logical people as well as the creative ones. The portfolio of Adobe has products that cater to the needs of all people viz. Adobe Creative Cloud, Adobe Document Cloud, Adobe Experience Cloud. He illustrated all the points with relevant examples which resonated with the audience.
The talk ended with an interactive Q & A session which were aptly answered by Mr. Upadhyaya. It is our firm belief that such lectures go a long way in shaping our careers and hope to have more of them as times go by.
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