I Did Well Because I Loved My Work - Maninder Singh's Internship Experience at RPG - NITIE, Mumbai

The action list I prepared had 4 areas in detail. I had to go through my theoretical concepts of total quality management (TQM), operations optimization and statistical process control. My practical experience helped me a lot to understand the feasibility of my actions. My actions included problem analysis from man, machine, method and measurement perspective. I conducted a session for line operators to make them realize the faults on the shop floor and what they can do to right the wrongs. Regular meetings with HOD Production, maintenance and process to analyze the actions and their implementation led the project in a positive way. My recommendations and actions were supposed to be completed in 45 days of internship, but I did that in just 35 days. We improved tools, dies, line processes, standard operating procedures and line formats. I gave personal training to line operators having more than 4 years of experience to drive the line operations in controlled manner. I did the benchmarking from automotive sector which resulted into introduction of new measuring instrument to control the process and implemented it in just 4 days with 100% usage. Knowledge sharing was done to other plants where same processes are being followed.

While doing all this, I was facing issues in monitoring proper execution of new initiatives so I had to do double shifts for making things streamlined. I was enjoying my work whole time and I didn’t realize it till my VP told me “Maninder, you’re motivating me to go on line and see the improvements. The energy level you’re showing is huge and I feel great to guide you on this project” in my third review on 16^th May 2016. So that means I was doing work not because of my project but due to my interest in it. I couldn’t believe that how interesting that project became for me until I planned and prepared knowledge management module for company so that they can continue my work after my internship with all the details given in module for every trial or experiment I did. This was happening for the first time in my company that proper documentation for every trial was being maintained for future reference with all the reports, assumptions taken, results, team members, details etc. I did video conferencing with plant heads & teams of other plants to share the initiatives I took in Gujarat plant. With my practical application of scientific study in manufacturing operations to understand the relations of different variables with our produced product, company got exhaustive data to predict their process outputs. So, by 26^th May 2016, I was ready with 6 months’ implementation plan of my recommendations, details of process performance, actionable areas with method of solving issues, responsibility matrix for project execution and financial impact of project when material optimization would happen. My final review happened on 27^th May 2016 and I was done with my project requirements.

In RPG Group, we have Arjuna Award competition which goes to best intern of the year with prize money of Rs. 1 lac (Winner), Rs. 50, 000 (1^st runner up) and Rs. 50,000 (2^nd runner up). Group gives evaluation sheet to project guide for final scoring and on the basis of that top 12 interns get chance to present their project details in front of group leaders. From 28^th May to 1^st June, I worked on minor project of 5S implementation in my company and on 2^nd June I was back to Mumbai. At 8:30 PM on 2^nd June, list of top 12 interns out of total 33 was released. I was among top 12 interns who would present their work to get into top 3. I was feeling great and ready for final presentation on 3^rd June in RPG house, Mumbai. My presentation was at 5 PM and I entered the room where all were in business suits except me in Pink patterned shirt with dark grey pants and red turban. I was feeling nervous to compete with other 11 interns (from IIM Ahmedabad, IIM Khozikode, XLRI, FMS, IIM Ranchi, TISS, IMI, NITIE and IIM Calcutta). All the presentations were completed by 7 PM and at 8 PM all assembled for the final results. When VP HR asked everyone to guess the top 3 then all expected me to get 1^st runner up position. I was dead nervous (I hope you all can understand the intense time that could be). So final moment came, 2^nd runner up – FMS, 1^st runner up – IIM Khozikode and Winner – Maninder Singh, NITIE, Mumbai. OMG!! I was not expecting this and for one moment time stopped for me, I was not able to hear the cheers in hall and then HR VP said “SaardarJi! Aajayo stage pe abh!”.

Arjuna Award Winner, Best Intern of the year is very big for me. I’m writing this in flight on my way to home and I still can feel that moment when my name was announced. I am very happy and feel great that on the very first day I was too skeptical about plant project, but I did well because I loved my work. Nothing else matters, but one’s interest in work.

I have always looked for opportunities in difficulties and that has led me to do my best in this project. During this internship, I challenged every person whenever required with full confidence. I was live question bank with lot of queries in my mind always and I think those queries helped me to clearly reach the root cause of issues. This internship experience has given me unforgettable memories which I’m not sure I would be able to experience again. Thank you RPG, Thank you NITIE!

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About the Author:

Maninder Singh

1502100

PGDIM 22– NITIE, Mumbai