We all face tough and difficult challenges in life. Some become difficult to overcome, especially when the odds are stacked against us. Going against all odds, is something we're capable of doing. To overcome challenges one needs to have that "never quit" attitude in life.The biggest challenge that I faced during my tenure as a banker was demonetization. At one point the situation got so worse that I had customers flogging my cabin and throwing their passbooks endlessly on my desk. Needless to say, the bank was not prepared to witness the influx of thousands of customers availing banking services in such a short span of time. Given the situation, the onus to set things straight and going was on me. The two downplayed virtues- patience and empathy came to my rescue at the moment of extreme stress and chaos.
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