A Meeronaut-ical Internship! - Summer Saga 2020

The interview process of Meero was quite unlike other organizations. For starters, shunning the usual drill of corporate fixtures with well-ironed formals, the Meero panel comprising of the MD India arrived at IIM Ranchi in a casual Meero T-shirt!

I was asked a host of questions about the merging of AI and business possibilities around it, given situational cases, and asked to provide strategies. Every question required a preliminary understanding of the business world, the ability to think on your feet, and sound knowledge of your subject matter. Questions aren’t academia focused. They test how much in touch your solutions are with ground realities.

The results came in the evening. I had made it to the maiden batch of summer interns at Meero! I couldn’t wait to be in Bangalore!

Then 2020 happened, and everyone’s best-laid plans went for a toss! However, our apprehensions regarding our internships were quickly put to rest with a smooth virtual onboarding session by the HR team. In a jam-packed two-day induction program, we were introduced to all the team leads at Meero. This was an intense period of learning about every process involved in running the business. From understanding its core values to its vision for the coming years. At the end of the two days, we were assigned our mentors. I was to work as a Customer Success Intern for the next two months.

As a CSM, I was responsible for dealing with Meero’s current clientele to ensure maximum client output and experience. As part of my responsibilities, I was involved in a live project wherein I regularly coordinated communication channels across different platforms with the main stakeholders to ensure optimum client satisfaction. I collaborated with internal teams from across the globe and actively engaged in client communication to revise and troubleshoot day to day actionable. Apart from the daily deliverables, I was actively involved in market research to help formulate different avenues for business.

Summer internships at B-schools mark our foray into the real world of business. The two months at Meero have taught me the myriad facets of customer success management from daily bricolage, creative problem solving, teamwork, streamlined research, and most importantly the ability to think on your feet. Being a part of live meetings with clients, understanding their perspective, brainstorming to provide them practical solutions has also given me lessons I shall utilize throughout my career.

One of the best parts of the internship for me was how seriously our suggestions were taken up the management. We were a part of the family and not mere interns! My mentor has been a huge help throughout with ideas, inputs, and helping me find correct solutions when stuck. Every member of the team has been super cooperative and encouraging during the entire period! Along with exposure, these two months have shown me how interesting work can be with the right kind of attitude and the right people!