The most important lesson that I learnt at my internship was that, quality should never be compromised to attain the required quantity in a service industry. An attempt to strictly control the process and maintain TAT at high optimum levels results in disgruntled staff and unsatisfied patients. The key that I discovered to this conundrum was customization. Tinkering the process to serve the patient in the best way possible proved to provide better results than following a strict regimen.
During the last stages of the internship, I made a presentation to the leadership team regarding all my findings, insights and solutions. It was gratifying to see them appreciating and applauding my efforts
In conclusion, my internship at Apollo Hospitals not only gave me a colossal exposure to the various nuances of operations at the healthcare industry but also an opportunity to interact with professionals from various fields. To add a cherry on the top to my entire experience in Mumbai were my weekend sight-seeing explorations of the city, unlimited shopping and amazing local food.
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