Creating an Industry and a Brand: Journey of Meru

Mr. Pahwa, expressing his grief on the unfortunate incident in Delhi, told that customer’s safety is Meru’s primary concern and they can never compromise with anything for the sake of that. They implemented advance tracking mechanism and made driver identification process strict in order to ensure safer ride to the customers and their family members.

Mr. Pahwa concluded the lecture by sensitizing participants about how they can grow their business by creating a story or mission and bringing momentum to back it. He insisted that it is necessary to align the organization with company’s goal to make profits and cut costs. According to him some things can’t be compromised even if the business needs to be shut down.

The whole session gave a good insight to the participants about how to create a brand and transform any business with constant technology implementation and focused leadership.